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If you are going through insurance, the tow bill will be billed directly to them. If you decide to pay out of pocket, the tow bill will be added to the final bill and due at the time the repair is complete.
If you need a rental car, we can help you make the necessary arrangements through our trusted partner, Kulp Car Rentals. Enterprise Rent-A-Car or Hertz will also service our shop if requested or recommended by your insurance company. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
We offer all estimates free of charge and appreciate you making an appointment so we can guarantee the time it requires to make you feel comfortable in your decision to let us repair your vehicle.
You can book an estimate on our website or call us at 610-264-5507. If you have trouble coming into our shop during our business hours, you can try our “EZ Estimate Tool”.
If your insurance adjuster already came to look at your vehicle, then you are ready to call and schedule the repairs, followed by faxing, emailing, or dropping off a copy of the estimate. Also, you can give us your insurance information and we can attain our own copy of the estimate. We must start the repair process from the original insurance estimate.
Each insurance company has different parts guidelines. Many insurance companies only allow for new aftermarket parts (non-original), remanufactured (previously damaged), or used parts to be used during the repair. Our parts administrator will work hard to have all parts matched by the manufacturer. In the event we can’t, we do offer the option to pay any difference in part price if you would like to use all factory parts in your repair.
Yes, it is your responsibility, and your right, to choose who will repair your vehicle. If you cannot decide on a repair facility, your insurance company can recommend a repair shop.
There are many factors to consider when estimating length of time for the repairs like part availability, paint and material dry times and availability of specific equipment within our facility. We understand that you depend on your transportation and we work very hard to complete the repair in a timely manner.
Vehicles with frame or suspension damage will require a two or four-wheel alignment. We have specifications on every vehicle to ensure that the frame or unibody is returned to its pre-accident condition.
With our highly skilled professionals and paint matching technology, we are able to reproduce the finish on your vehicle. We only use the highest of quality paint for accurate auto body repairs.
You have the right to retain ownership of the vehicle, however the amount of the settlement may be reduced by the salvage value. Ask your insurance for more details.
Yes. We have a limited lifetime warranty on our workmanship for as long as you own the vehicle. Axalta Coating Systems also stands behind us with a limited lifetime warranty on their paint color base coats and clear coats.
We do everything in our power to ensure your vehicle is back to pre-accident condition as your vehicle leaves our shop. If you notice anything that doesn’t seem right or experience any problems, please do not hesitate to give us a call or stop back in.
Claim numbers are issued by your insurance company at the time you report your accident. Make sure to write it down and bring it with you when you come in for insurance approved repairs, to begin the repair process – and we’ll do the rest.
If you were not at fault and the repair is going through the other party’s insurance, then you will not have a deductible. A deductible is determined at the purchase of your insurance policy. If the repair is going through your insurance, then you would be responsible for the deductible amount stated on your policy.
Original Equipment Manufacturer (OEM) is a term for parts made by the manufacturer of your vehicle.
These are parts NOT made by your vehicle manufacturer. They are also known as Quality Replacement Parts (QRP). Aftermarket parts are much cheaper than OEM parts and might not have the same fit and function as OEM parts.
LKQ – (Like Kind & Quality). These parts are more commonly referred to as used parts. These parts generally come from automotive salvage yards. Salvage yards purchase damaged or totaled vehicles, remove the good parts and sell them as LKQ parts. All LKQ parts are inspected for prior damage, rust, and to make sure they are OEM and not Aftermarket.
The insurance company will determine its condition prior to the accident. They normally take the average of resources like the National Automobile Dealers Association (NADA) and Kelly Blue Book (KBB).
Subrogation is the process by which your insurance company pays for the repairs to your vehicle, and is obligated to collect from another insurer or party. Your collision coverage will require you to pay your deductible, which may be refunded once the other party’s insurance reimburses your insurance.
When the repairs are complete and you are satisfied with the repairs. The insurance check issued will be minus your deductible amount, if you have one. At the time you pick up your vehicle you will pay the deductible amount to Daku’s Auto Body Shop. If you are expecting your deductible to be reduced or waived we suggest you contact your insurance carrier and confirm prior to picking up your vehicle.
Payment is due at the time the repair is complete. Please bring any insurance checks with you and your deductible – if you are going through insurance. If you want, you are able to simply sign the check over to us and do not need to deposit it into your account.
No. When you purchased your insurance policy, you signed a contract saying you will pay the first amount of the claim up to your deductible. Repairers should not be asked to hide the deductible. That practice would constitute fraud by both the shop and consumer. The penalties for insurance fraud are severe. If a shop offers to save your deductible, they are absorbing that at your cost. They are not doing the said repairs in order to make up for your deductible. This could lead to unsafe and unsatisfactory repairs which will ultimately cost you at some point.
Post Repair Care
You are able to wash your vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge as soon as you get it back.
For the first 30 days we suggest that you:
- Do NOT use a commercial car wash. Stiff brushes/sponges can mar the finish and damage the surface.
- Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
For the first 90 days we suggest that you:
- Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.