1135 Howertown Road
North Catasauqua, PA 18032
The Repair Process
Once the vehicle is dropped off for repairs we will disassemble it. At this time, we will determine if there is any hidden or additional damage found on the vehicle. This will be communicated with the Insurance company and the owner.
The Advisor will follow up with the vehicle owner and provide the promise date for when the repairs will be completed. This will occur after disassembly has been completed and we have settled everything with the insurance company if one is involved.
Repairs will begin on the vehicle once we get approval from the insurance company and all the necessary parts have arrived.
Once all of the repairs are completed, the vehicle moves into the Paint Dept. where it is prepped and the new or repaired panels are refinished. The newly refinished panels will then be polished and it will be ready for the reassembly team.
The vehicle will be reassembled once all new parts are received and any necessary painting has been completed.
After the vehicle has been reassembled it goes through a final check where we review the repairs. Once the paperwork has been finalized with the Insurance Company and the final check has been completed we will contact the owner to let them know their vehicle is ready for pick up.